FAQ's
1. What products do you sell?
At Docent Electro, we offer a wide range of high-quality electronic gadgets, from personal electronics like headphones, smartwatches, and portable speakers to home and office tech solutions such as smart lighting, chargers, and accessories.
2. How can I place an order?
Placing an order with us is simple! Just browse our collection, select the products you want, and click "Add to Cart." Once you're ready, proceed to checkout to complete your order.
3. How long will it take for my order to arrive?
Orders are typically processed within 1–2 business days. Domestic shipping usually takes 5–7 business days, while international shipping may take 7–14 business days depending on your location.
4. Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order status online at any time.
5. Do you offer free shipping?
We occasionally offer promotions for free shipping. Please check our website or sign up for our newsletter to stay updated on special offers and discounts.
6. How can I contact customer support?
If you have any questions or issues, feel free to contact our customer support team at docentelectro4@gmail.com. We’re here to help!
7. What should I do if my order is damaged or lost in transit?
If your order arrives damaged or if you have any issues with delivery, please reach out to us immediately at docentelectro4@gmail.com. We will assist you in resolving the situation as quickly as possible.
8. Can I return or exchange an item?
We accept returns and exchanges for items that are unused, in their original packaging, and within 30 days of purchase. Please contact us at docentelectro4@gmail.com to initiate the return or exchange process.
9. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping times and costs may vary depending on your location. Additional customs duties or taxes may apply.
10. How can I stay updated on new products and promotions?
Sign up for our newsletter to get the latest updates on new arrivals, promotions, and exclusive discounts directly to your inbox!